Sending and Delivery

Delivery time within the Netherlands
Orders will be delivered as soon as possible. In principle we strive to deliver all orders placed within 24-72 hours. The delivery time is an indication and therefore no rights can be derived from this.

Delivery time within Europe
The delivery period for countries within Europe differs per country. ‘Standard delivery’ takes approximately 7-12 days and ‘priority delivery’ takes approximately 3-5 days.

Delivery time outside Europe
‘Standard delivery’ outside Europe takes approximately 10-15 days and ‘priority delivery’ takes approximately 6-9 days.

More sending and delivery details

Availability from our own stock
In principle, all products are directly available. When a product is sold out, Activ8 will contact you as soon as possible by e-mail to find a solution.

Delivery time for payment in advance
When paying in advance, please allow 1-3 additional days transfer time. When we receive your payment your order will be sent immediately.

Delivery charges
Delivery charges depend on the size of the order, destination and payment method.

Track your order online (Netherlands only)
Using the TNT packet-code, you can track your order on the TNT post website. You can find your code in the order confirmation.

Not at home (Netherlands only)
When you’re not at home to receive your order, it will be offered again the next day. If you miss this as well you will be able to pick up your order at the postal office for 3 weeks after this occurs.

Payment & Prices

Prices
All prices are in Euros and include VAT. Shipment charges are not included and depend on destination and shipping method. Payments can be made using iDEAL or payment in advance.

iDEAL (Netherlands only)
If you have access to internet-banking (ABN AMRO, ING, Rabobank, SNS Bank or Fortis) then you can make use of iDEAL, an easy and safe method of paying. iDEAL makes use of your own bank account, it is fast, simple, safe and free.

Your order

How to place your order
Placing an order at activ8all.com is quick and easy following the steps indicated by the webshop. Areas followed with an asterix (*) are obligatory. After you have placed your order you will receive the order status via e-mail.

Order confirmation
When your order is received, you will be sent an order confirmation e-mail with an order overview, order number and package code. If you do not receive order confirmation e-mail, please check the spam box in your e-mail account. If you still haven’t received the order confirmation e-mail please contact us using the contact form on our website Activ8all.com or e-mail us at support@activ8all.com.

Payment confirmation
When paying in advance you will receive a payment confirmation e-mail 1-3 days after the payment was placed.

Sending confirmation
When your order has been sent, you will receive a sending confirmation e-mail with a TNT package code (Netherlands only). This code enables you to track your order on the TNT website.

Cancellation or change
If you want to cancel or change an existing order, then please contact us. You can send us an e-mail at support@activ8all.com or use the contact from on our website.

Questions after delivery

If you have questions about the use or maintenance of your Activ8 please see the frequently asked questions section. If you can not find the information you’re looking for please don’t hesitate to contact us! You can do this through the contact form on the website Activ8all.com or via support@Activ8all.com, we will try to answer your e-mail within 24 hours on workdays.

Suggestions and complaints

Suggestions
If you have any suggestions about how we can improve our service and/or products, then please let us know. You can find a contact form on our website Activ8all.com

Complaints
If you are not satisfied with your Activ8, our service or you have ideas for improvements of our products, then please let us know. You can send your complaint in writing or by e-mail, or use the contact form on the website Activ8all.com. We will try to give you a definite answer within 1 week.

About Activ8all.com

Activ8all.com is part of Remedy Distribution ltd.