Terms of Service

REMEDY designs products to inspire you to lead a healthier life together with the support of trustworthy specialists and clinicians. These Terms of Service apply to your access and use of our service, devices, applications, software, firmware, websites, APIs and products (hereon in referred as the “Services”).

These Terms are an agreement between you and REMEDY. When the Terms mention “REMEDY,” “we,” “us,” or “our,” they refer to the party to your agreement that provides you with the Service.

You must accept these Terms to access or use the REMEDY Service. If you do not have an account, you accept these Terms by using any part of our Service. If you do not accept these terms, do not create an account or use the REMEDY Service.


For information about our data practices, please see our Privacy Notice, including our Cookie Use statement. By accessing or using our Service, you agree that we can collect and use your information in accordance with the Privacy Notice.

ACCOUNT Creation

Full use of our Service requires that you create an account by providing us with information such as your full name and a valid email address, as well as a strong password. You are responsible for all activity that occurs in association with your account. We are not liable for any loss or damages caused by your failure to maintain the confidentiality of your account credentials. Please contact our Customer Support if you discover or suspect any security breach related to your account.


You may only use our Service if:

  • you own a device that is manufactured, distributed, or sold by REMEDY itself or through its authorized resellers or agents;
  • you installed mobile applications and software, or approved third-party applications, software, website or devices;

You may not connect to our Service with any device that is not manufactured, distributed, or sold by REMEDY itself or through its authorized resellers or agents or if you’re using any unauthorized application and third-party connection. Any violation or attempted violation of this provision may result in the immediate termination of your ability to access the REMEDY Service.


Full use of our Service is dependent upon your use of a computer with adequate (approved) software or a supported mobile device and Internet access. The maintenance and security of this equipment may influence the performance of the Service and it is your responsibility to ensure the equipment’s functionality.


The REMEDY Service is intended for your personal, non-commercial use.

REMEDY grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to (1) access and use the REMEDY Service, (2) access and view the REMEDY Content, (3) access and use the software and mobile applications provided by the REMEDY Service, and (4) use the software that is embedded into REMEDY devices as authorized in these Terms. This license is provided solely for your personal, non-commercial use and enjoyment of the REMEDY Service as permitted in these Terms.

You will not use, sublicense, copy, adapt, modify, translate, disclose, prepare derivative works based upon, distribute, license, sell, rent, lease, assign, transfer, publicly display, publicly perform, transmit, broadcast, or otherwise exploit the Content and Service or any portion thereof, except as expressly permitted in these Terms or through further agreements with REMEDY itself.

Except to the extent permitted by law, you may not perform, attempt to perform, or encourage or assist others in performing any of the following while accessing or using the REMEDY Service:

  1. use, display, mirror, or frame our Service, without our express written consent;
  2. use any REMEDY proprietary information without our express written consent;
  3. test the vulnerability of any REMEDY system or breach any security or authentication measures;
  4. circumvent any technological security measure implemented by REMEDY or any of our providers or any other third party (including another user);
  5. access the REMEDY Service or Content through the use of any mechanism other than through an Authorized Connection, Service, or API; or
  6. modify, decompile, disassemble, reverse engineer, tamper with, or otherwise attempt to derive the source code of any software that REMEDY provides to you or any other part of the Service.


The accuracy of the data collected and presented through our Service is not intended to match that of medical devices, nor is it intended to diagnose, treat, cure, or prevent any disease. If necessary, depending on your health condition, consult your doctor before using the Service, engaging in an exercise program, or changing your diet. If you engage in any exercise program you receive or learn about through the Service and Content, you agree that you do so at your own risk and are voluntarily participating in these activities.


“Content” includes any data, text, exercise regimes, comments, software, or other materials that are posted, generated, provided, or otherwise made available through our Service. Content and Service, and its underlying technology are protected by copyright, intellectual property, and other laws. We reserve all rights not expressly set forth in these Terms. You agree not to remove, change or obscure any copyright, or other proprietary rights notices incorporated in or accompanying the REMEDY Service.


We have the right to monitor access or use of the Service and Content, or your Content or to review or edit any Content or Your Content for the purpose of operating the Service, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements, such as the General Data Protection Regulation (“GDPR”). We may consult with and disclose unlawful conduct to law enforcement authorities and, pursuant to valid legal process, we may cooperate with law enforcement authorities to prosecute users who violate the law.

We reserve the right (but are not required) to remove or disable access to the Service and Content, or Your Content at any time and without notice, and at our sole discretion, if we determine that Your Content, or your use of the Service is objectionable or in violation of these Terms. We have the right to investigate violations of these Terms and any conduct that affects the REMEDY Service, and in response may take any action we may deem appropriate.


REMEDY respects the intellectual property of others and expects its users to do the same. It is REMEDY’s policy, in appropriate circumstances and at our discretion, to disable or terminate the accounts of users who infringe the rights of copyright holders.

Sending and Delivery

Delivery time

Within the Netherlands

Orders will be delivered as soon as possible. In principle we strive to deliver all orders placed within 24-72 hours. The delivery time is an indication and therefore no rights can be derived from this.

Within Europe

The delivery period for countries within Europe differs per country. ‘Standard delivery’ takes approximately 7-12 days and ‘priority delivery’ takes approximately 3-5 days.

Outside Europe

‘Standard delivery’ outside Europe takes approximately 10-15 days and ‘priority delivery’ takes approximately 6-9 days.

More sending and delivery details

Availability from our own stock

In principle, all products are directly available. When a product is sold out, Activ8 will contact you as soon as possible by e-mail to find a solution.

Delivery time for payment in advance

When paying in advance, please allow 1-3 additional days transfer time. When we receive your payment your order will be sent immediately.

Delivery charges

Delivery charges depend on the size of the order, destination and payment method. Track your order online (Netherlands only) Using the TNT packet-code, you can track your order on the TNT post website. You can find your code in the order confirmation.

Not at home (Netherlands only)

When you’re not at home to receive your order, it will be offered again the next day. If you miss this as well you will be able to pick up your order at the postal office for 3 weeks after this occurs.

Payment & Prices

Prices All prices are in Euros and include VAT. Shipment charges are not included and depend on destination and shipping method. Payments can be made using iDEAL or payment in advance.

iDEAL (Netherlands only)

If you have access to internet-banking (ABN AMRO, ING, Rabobank, SNS Bank or Fortis) then you can make use of iDEAL, an easy and safe method of paying. iDEAL makes use of your own bank account, it is fast, simple, safe and free.

Your order

How to place your order

Placing an order at activ8all.com is quick and easy following the steps indicated by the webshop. Areas followed with an asterix (*) are obligatory. After you have placed your order you will receive the order status via e-mail.

Order confirmation

When your order is received, you will be sent an order confirmation e-mail with an order overview, order number and package code. If you do not receive order confirmation e-mail, please check the spam box in your e-mail account. If you still haven’t received the order confirmation e-mail please contact us using the contact form on our website Activ8all.com or e-mail us at support@activ8all.com.

Payment confirmation

When paying in advance you will receive a payment confirmation e-mail 1-3 days after the payment was placed.

Sending confirmation

When your order has been sent, you will receive a sending confirmation e-mail with a TNT package code (Netherlands only). This code enables you to track your order on the TNT website.

Cancellation or change

If you want to cancel or change an existing order, then please contact us. You can send us an e-mail at support@activ8all.com or use the contact from on our website.

Questions after delivery

If you have questions about the use or maintenance of your Activ8 please see the frequently asked questions section. If you can not find the information you’re looking for please don’t hesitate to contact us! You can do this through the contact form on the website Activ8all.com or via support@Activ8all.com, we will try to answer your e-mail within 24 hours on workdays.

Suggestions and complaints

Suggestions If you have any suggestions about how we can improve our service and/or products, then please let us know. You can find a contact form on our website Activ8all.com


If you are not satisfied with your Activ8, our service or you have ideas for improvements of our products, then please let us know. You can send your complaint in writing or by e-mail, or use the contact form on the website Activ8all.com. We will try to give you a definite answer within 1 week.


Activ8all.com Activ8all.com is part of Remedy Distribution ltd.