REMEDY wants to offer its customers the best possible service. For this reason, certain personal information is needed to make these services as optimal and safe as possible. Protecting the security and privacy of your personal data is not only in the interest of REMEDY but it is also in your interest. REMEDY is required to apply the laws and regulations, regarding the use of privacy-sensitive information. With this privacy statement we describe the privacy practice for our service, devices, applications, software, websites, APIs and products (hereon in referred to as the “Services”). With this notice we let you know about that data we collect and why, how we use it and most importantly your rights regarding this data and the measures we use to keep it private and safe.
Data collection and storage
“Personal Data” is information that can be used to identify you, directly or indirectly, alone or together with other information. This includes your full name, email address, device IDs, certain cookie and network identifiers, as well as “Fitness and Wellness Data.”
To the extent that the information we collect is health data or another special category of personal data subject to the European Union’s General Data Protection Regulation (“GDPR”), our Services are always delivered to fulfil the terms of a contract with you, like the Terms of Service. This represents the legal basis for the processing of your data. Furthermore, in order to continuously improve the quality of our Services we also exercise our legitimate business interests, such as in refining, personalizing, and developing our Services through the use of your data.
According to this legal basis we collect the following data.
INFORMATION YOU PROVIDE
Some information is required to create an account on our Services, such as your name, email address, password, date of birth, gender, height and weight. This is the only information needed to create an account with us!
PAYMENT AND CARD INFORMATION
If you purchase REMEDY merchandise on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code, and billing address. We do not store this payment information. We store your shipping address to fulfill your order. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.
INFORMATION YOUR DEVICE PROVIDES
Your device collects data to estimate metrics such as the number of steps you take, calories burned, and active minutes. When your device syncs with our applications or software, data recorded on your device is transferred from your device to our servers.
When you access or use our Services, we receive certain usage data. For instance, we store the last time you synced your device, because that might help us in case of issues with the use of our Services (malfunctioning of application or of the device). For the same reason, in case you use a mobile app to sync your device, we store information about the operating system in use.
When you visit our website, we automatically store some information on your computer in the form of a cookie to recognize you. Automatically on your next visit Cookies help to match the content of our sites more to your interests or to store your password or code so you do not need to provide it every time. You can delete cookies from your computer’s hard drive through your web browser whenever you want.
Data is stored onto secure servers and protected with appropriate software security measures, such as pseudonymization and encryption.
Data is stored for as long as you decide to keep performing your contract with us. However, if your data is unused (no updates and/or logins) over the past 24 months, your data will be automatically deleted, including your email and password to log into the system.
How we use information
We use the information we collect for the following purposes.
PROVIDE AND MAINTAIN THE SERVICES
Using the information, we collect, we are able to deliver the Services to you. For example, we need to use your information to provide you with your Activ8 dashboard tracking of your activity, energy expenditure and other trends but also to give you customer support. We may use this information also to improve our services, solve bugs and other issues.
We use your information when needed to send you Service notifications and respond to you when you contact us.
How information is shared
We do not share your personal information with anybody but you, except in the limited circumstances described below.
WHEN WE ARE PROVIDING OUR CLINICAL STUDIES SERVICE
In the clinical applications and use of our Services, your information is shared with physicians and clinicians in order to perform an evaluation of your “Fitness and Wellness Data”. Please keep in mind that you can ask to erase your data any time, in that case nobody will ever be able to see your data again.
WHEN YOU AGREE OR ASK US TO SHARE
You may direct us to disclose your information to others, such as when you use our community features like the training groups. Just remember that if you choose to participate in a group, information like your posted messages, total steps in the challenge, group statistics, and achievements will be visible to all other group participants.
FOR LEGAL REASONS OR TO PREVENT HARM
We may preserve or disclose information about you to comply with a laws, regulations, legal processes, or governmental requests; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.